Refund and Returns Policy

Refund & Return Policy

At ByteNova Solutions, we value your satisfaction and strive to provide you with high-quality products and reliable service. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Returns

  • Returns are accepted within 7 days of receipt of the product.

  • Items must be returned in their original condition, unused, with all original packaging, labels, and accessories intact.

  • The product packaging itself must not be damaged, torn, or defaced in any way.

2. Non-Returnable Items

Some products are not eligible for return due to hygiene, safety, or licensing restrictions. These may include (but are not limited to):

  • Software, digital downloads, and license keys.

  • Personal care items and wearable electronics (e.g., earphones, health-related products).

  • Customized or special-order items.

3. Refunds

  • Refunds are only provided if the product is defective or damaged during transit.

  • Proof of defect or transit damage (e.g., clear photographs or unboxing video) must be provided within 48 hours of delivery.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–14 business days.

4. Exchange Policy

  • We do not offer refunds or exchanges for change of mind purchases.

  • If a product is defective or damaged, we may offer a replacement of the same item instead of a refund (subject to stock availability).

5. Return Process

  • To initiate a return, please contact us at support@bytenova.net or via WhatsApp at 0728073214 within 7 days of delivery.

  • Our team will provide you with instructions on how and where to send the item back.

  • Customers are responsible for the return shipping costs, unless the item is defective or damaged upon arrival.

6. Important Notes

  • Items returned without prior authorization will not be accepted.

  • ByteNova Solutions reserves the right to reject a return or refund request if the product is found to be ineligible under the conditions stated above.